Redefining the Discharge Process
December 12th, 2017
1:00pm - 2:00pm EST

McLeod Health is a seven hospital system with 931 acute licensed beds serving more than one million people in Florence County, SC. The focus of this session will be on culture change and what it takes to initiate, transform and sustain change.

As McLeod Health is developing into an integrated health system, periods of higher capacity have had a major impact on McLeod Regional as the tertiary care center in their system.


  • Increased LOS
  • Lack of Precision Patient Placement
  • Cancelled and Declined Transfers
  • Care Progression Delays
  • ED Boarding
  • Lack of Transparency

By the end of this session, the attendees will be able to:

  • Identify and discuss best practice principles 
  • Recognize possible solutions and how-to tactics which will enable alignment to best practice 
  • Articulate a variety of change management techniques

Who should attend? Patient Flow/Patient Placement Managers; Case Managers; Performance Improvement Managers

Reeanna Henderson

Reeanna Paige Henderson BSN, MBAHM, CCM, CPC, CDIP
AVP, Case Management

Reeanna is the AVP of Case Management at McLeod Regional Medical Center. She started her nursing career in 1999 and has been working at McLeod for the last 15 years. She received her BSN from Francis Marion University and her MBA (Healthcare Management) from Western Governers University.

Hope Stack

Lee Wallace
Executive Director, Patient Flow

13 years dedicated to EMS, serving in many administrative, training and management roles, Lee successfully oversaw implementation and success of TeleTracking’s Transfer Center paralleled with Capacity Management Suite.  Lee has a great deal of knowledge and experience in the operations and responsibilities of Transport, EVS, Patient Placement, Bed Management, Budgets, Developing Policies and Procedures, and other high level leadership responsibilities.  Lee will be sharing about McLeod’s rapid improvement event, and the barriers they overcame by using this strategy.  

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