TeleTracking will showcase its real-time Hospital Coordination Centre and IQ Operations Platform that supports over 900 healthcare organisations to optimise patient access, capacity and flow by providing real-time visibility to beds, patients and assets across networks of care. TeleTracking’s patient flow solutions are being implemented as part of NHS Improvement’s National Patient Flow Software Implementation Pilots agreed with the Secretary of State. As the Pilots are part of the National Elective Care Plan, they will serve as national reference and learning sites for NHS Improvement:

  • The Royal Wolverhampton NHS Trust
  • The Countess of Chester Hospital NHS Foundation Trust
  • University College London Hospitals NHS Foundation Trust 
  • The Mid and South Essex Regime
         -Mid-Essex Hospital Services NHS Trust
         -Southend University Hospital NHS Foundation Trust
         -Basildon and Thurrock University Hospital NHS Foundation Trust

4 Reasons to Visit Stand 33:

1. See a live demo of TeleTracking's Hospital Coordination Centre by Senior Product Specialist and Registered Nurse, Paul Gagnon (*registration required - please submit the form to the right.)

2. Hear from The Royal Wolverhampton NHS Trust on their journey to centralising patient placement and logistics in their Coordination Centre.

3. Learn best practices from U.S. hospital, Health First, with insight from thought leader, Bill Griffith, on how to drive sustainable change by aligning people, process and technology to improve quality of care.

4. Visit our Discovery Bar where you can test drive our solutions and:

-Request a Porter with TeleTracking's dispatcherless portering solution.
-Create capacity by automating bed turnovers, automatically notifying housekeeping.
-Place a patient in the right bed, the first time with TeleTracking's patient placement solution.


Speakers and Presenters

Clare Nash
Senior Nurse Clinical Procurement & Productivity Programmes, The Royal Wolverhampton NHS Trust

Clare is the clinical programme lead for the SafeHands Programme at The Royal Wolverhampton Hospitals NHS Trust. Clare has a nursing background of more than 20 years in intensive and critical care nursing. She has previously spoken at national conferences including GS1 events, TeleTracking’s Client Conference, and is the 2014 recipient of the NHS Innovator of the Year Award for the West Midlands region.


Paul Gagnon
Senior Product Specialist, TeleTracking

Paul Gagnon is a Registered Nurse whose roots are in surgical intensive care. In addition to his bedside experience, Paul helped formulate and manage a centralised care coordination centre for a 926 bed facility in Washington, DC using TeleTracking’s Capacity Management Suite. Subsequently, he sought the opportunity to work with hospitals across the US and UK to help them on a similar journey when he joined TeleTracking. Paul’s passion is helping people understand the value of combing world-class technology with proven process to achieve sustainable outcomes.


Bill Griffiths, MBA, CSSBB, CQA
Senior Vice President Performance Improvement, TeleTracking

Bill joined TeleTracking as the Vice President of Process Improvement. Bill started his career in Manufacturing working for Pella Windows, Tyson Foods, and Rain Bird irrigation. Bill was trained in Lean and Six Sigma early in his career and is a Certified Black Belt. He took the skills he honed in manufacturing and started working to transform healthcare at Ascension in Tucson, AZ.  Bill most recently led the operational transformation at both Health First in Melbourne, Florida and Jackson Health System in Miami, Florida. Bill has been able to apply the tools of Lean Six Sigma to eliminate millions of dollars of waste from healthcare while improving the customer experience and quality of care.

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