Sarasota Memorial Hospital is one of America's largest public hospitals and level II trauma center. With 829 acute-care beds, 900 physicians and over 24,000 surgeries/month, the question arose: do we really need to build more ORs or make the ones we have more efficient? The focus of this session will be on culture change and what it takes to initiate, transform and sustain change.
By the end of this session, the attendees will be able to:
Charlotte Damato is a Lean/Six Sigma Quality Consultant. In 2006 Charlotte joined Sarasota Memorial Health Care System (SMHCS) in Sarasota, Florida as their Quality Coach. Prior to joining SMHCS she was an independent Quality Consultant. She works with the staff at Sarasota Memorial to reduce process waste, streamline patient flow, improve patient satisfaction and facilitates strategic initiatives. She is a Certified Lean/Six Sigma Black Belt and Certified Manager of Quality/Organizational Excellence.
In the past 25 years, she has facilitated quality workshops and coached thousands of Directors and Managers in healthcare and other industries across the United States to manage and improve their work processes. She has trained and mentored others to eliminate finger pointing and conjecture by using the power and value of data in meetings, conversations and in day to day operations.
A few noteworthy accomplishments:
Charlotte has a Bachelors degree in Speech Communications and a Masters in Counseling from Appalachian State University in Boone, North Carolina.